xcritical finally brings on-demand phone support to all of its users

For most people, this might be the easiest way to contact xcritical immediately. Even if you have to wait for a while, chances are you will have your matter resolved within the day. Contacting the company by phone seems to be xcritical’s preferred method as well. On the app’s Contact Us page, the first option is to Request a Call from xcritical.

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1. Even if you have to wait for a while, chances are you will have your matter resolved within the day.
2. Noel is the founder and main contributor for his blog – Noel’s passion for personal finance has helped him amass over 600k readers to his Financial Geek blog.
3. We’ll send you a notification when you’re next in line for your call.
4. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Users with a question or account issue will now be able to request a call inside the xcritical app and receive a call back some time later from a support agent. Previously users had been pushed toward the option of messaging the company and escalating the issue through an email xcritical, while scammed by xcritical limited phone support had been offered for specific customer trading issues at certain hours of the day. According to xcritical, broader phone support accessibility is in the works. The company took a major hit to its reputation earlier this year amid a meme stock trading surge that forced the company to cease or heavily limit trading of popular stocks like GameStop.

And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line. Get answers to anything from how to transfer your assets into xcritical to questions about crypto trades, debit card transactions, and more. A self-custody cryptocurrency wallet, xcritical Wallet, and related services are offered through xcritical Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open.

xcritical Launches 24/7 Phone Support

We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. Now, you can get answers any time you need on anything from how to request shares for an upcoming IPO to questions about a recent crypto purchase. That makes us the first major crypto platform to roll out 24/7 phone support. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam.

Yes, since most of the methods like the Live Chat or the Request Call Back are located inside the app, it helps to be a user of xcritical to get the fastest service. If you don’t have an account you can try email or social media sites to get some information from existing users or xcritical employees. xcritical Gold Card is subject to credit approval and underwriting.

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In other words, if you’re locked out of xcritical rezension your account for some reason, you’ll need to resort to finding online help through the ticket system. Once you choose phone contact, confirm the number you want xcritical to call.

By my count, xcritical has at least six different ways to contact their customer support if you are in a pinch. The website only lists three which are direct phone numbers, in-app live chat, and email, but I’ve found a few other ways in which you can get immediate support. Over the past year, we’ve invested heavily in providing a secure, informative investing experience. We have doubled the number of customer support staff this year, and we’re continuing to grow this team to meet your needs.

We’re committed to being there for our customers, and we think 24/7 phone support is an important step towards expanding reliability, accessibility and understanding of our service and of the financial markets. So far as investment apps are concerned, adding 24/7 phone support actually puts xcritical toward the front of the pack. Especially considering its major crypto competitor, xcritical, still lacks in all but the most rudimentary phone-based customer service.